120 DAYS MONEY-BACK GUARANTEE
They say Money can’t buy happiness but we are here to challenge that. We are confident that you will LOVE your Nava handset and will be amazed by the results. And in the unlikely event that you are truly unhappy, you can have your money back within 120 days of your purchase. Yep! That’s how confident we are in Nava. Let me walk you through the process.
- TAKE YOUR BEFORE PHOTO
- Before you shave, simply snap a photo of your treatment area so we can see how much hair you had before starting your Nava IPL hair removal journey.
SNAP YOUR WEEKLY PROGRESS PICTURE
- The photo should be taken before you shave each week and of the same section of skin. You will need to take a minimum of 6 photos to accurately show that you used the IPL consistently throughout your 12 week journey.
- NOTE: If you are using your IPL on more than one treatment area, you will only need to take progress photos on one area of skin.
RETURN AND REFUND
- A customer care team member will respond to your progress photos and assist you with the return and refund process. All refunds will be reimbursed back to the original form of payment once the handset has been received by the warehouse.
- Money Back Guarantee returns must have your name and order number on the return package so we can easily identify the return. We suggest using a tracked service to ensure the package arrives to us. We will not be responsible for packages that go missing in transit.