Refund policy
WARRANTY
We’re in this together, through thick and thin (till hair do us apart). If your handset does break-down though, I’ll ensure that the return process will be as smooth as your skin after using it.
Your handset is protected with a worry-free 12 months production warranty from the date of purchase. If you have received a defective handset and require a replacement unit, simply follow these instructions:
- Take a clear video of the defect. If the video does not clearly show a defect, you may not be eligible for a replacement.
- Send us an email at hey@navaskin.co with your order number and a brief description about the defect along with the video.
120 DAYS MONEY-BACK GUARANTEE
They say Money can’t buy happiness but we are here to challenge that. We are confident that you will LOVE your Nava handset and will be amazed by the results. And in the unlikely event that you are truly unhappy, you can have your money back within 120 days of your purchase. Yep! That’s how confident we are in Nava. Let me walk you through the process.
- TAKE YOUR BEFORE PHOTO
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Before you shave, simply snap a photo of your treatment area so we can see how much hair you had before starting your Nava IPL hair removal journey.
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Before you shave, simply snap a photo of your treatment area so we can see how much hair you had before starting your Nava IPL hair removal journey.
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SNAP YOUR WEEKLY PROGRESS PICTURE
- The photo should be taken before you shave each week and of the same section of skin. You will need to take a minimum of 6 photos to accurately show that you used the IPL consistently throughout your 12 week journey.
- NOTE: If you are using your IPL on more than one treatment area, you will only need to take progress photos on one area of skin.
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RETURN AND REFUND
- A customer care team member will respond to your progress photos and assist you with the return and refund process. All refunds will be reimbursed back to the original form of payment once the handset has been received by the warehouse.
- Money Back Guarantee returns must have your name and order number on the return package so we can easily identify the return. We suggest using a tracked service to ensure the package arrives to us. We will not be responsible for packages that go missing in transit.
Terms & Conditions
- If you are not completely satisfied by the performance of our Handset, email a customer care representative at hey@navaskin.co
- Please note: – All 120-day Money-Back Guarantee applications MUST be submitted within 120 days of receiving your handset. – All images MUST have valid time and date stamps.
- If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.
- The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
- For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.
- Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.
- Incomplete, indecipherable or illegible claims will be deemed invalid.
- Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
- Once approved, return the handset (in its original packaging) via a trackable mail service 120 days from date of purchase to the address provided by our customer care representative.
- We ask all customers to allow up to 3 business days for the return to be processed, once it has arrived at our warehouse.
